Gözen GSA

ABOUT US

Gözen GSA is the leading GSA enterprise in the region and with its extended networking, strong customer service support and unique distribution network of sales points of other Gözen Holding companies you can carry your business one step further in the international market while sustaining your financial returns.

The foundation of Gözen GSA is that we offer standard commercial representation through focusing on increasing sales while marketing the airlines brand nationally through providing our clients with a dedicated team of qualified employees to manage the relationships with travel agencies, TMCs (Travel Management Companies), tour operators and corporate accounts. Furthermore, a physical sales offices in the Istanbul Airport and Sabiha Gokcen Airport are available to ensure a point of contact for your clients with a 24 hour customer service line in order to exceed your customer’s satisfaction.

The main objective is to reduce the airlines costs, improve their customer experience and aggressively grow revenue levels, providing a point of contact whenever necessary.

SERVICES

Extensive travel industry knowledge in all sales channels
Expertise in travel and airline representation
Experienced sales and management team with airline background
Sales and marketing strategy building for corporates, online and retailer sales
Create and build new customers and revenue streams
Strengthen product awareness and availability across all local sales channels
Sales approach of potential key accounts like tour operators, nish business
Annual sales and marketing actions planning
Weekly visit planning and follow up with results

Pricing and competition follow up with pricing/steering departments
Regular direct mailings/newsletter/timetable/pricing promotions to own database of B2B and B2C
Agency Incentive Agreement Contracting and follow up
Direct e-mailings and newsletters to B2B and B2C seperately
E-commerce activities in connection with Digital Media Agency
Sales support for group requests, pricing distribution, reporting, database updates
Benchmarking of competitors each month
Co-operation with local authorities
Market definitions including airline solutions

Both Town and Airport Ticketing Offices service
7 days 24 hours service at Airport Ticket Offices (IST&SAW)
Call center service 7 days 24 hours

Handling all reservation and ticketing requests from direct customers
Seperate group coordinator who handles all group requests and follow ups with sales team
Expertise team with professional reservation systems usage (Amadeus, Gabriel, Galileo, Sabre, Sirena)

In co-operation with Media Agency Partner;

Market Research, Product and Brand Positioning
Preparation of Advertising & Marketing brief for carrier
Media Plan and e-Mailing Distribution to contact database, communication and PR activities

Special Events for travel agencies, press conferences and meetings organization
Have co-branded event with like-minded local partners
Translation services and printed materials in a variety of languages

In co-operation with Media Agency Partner;

Claim Handling
Financial Services
Legal negotiations with various authorities
Frequent flyer program membership planning

NEWS

Gulf Air to begin flights to China in 2024

Bahrain’s national carrier Gulf Air has confirmed that it will begin flights to China from January 2024.

The conclusion of Nile Air's commercial partnership with Sudan Airways

After a period of cooperation and mutual growth, Nile Airlines announced the conclusion of its commercial partnership with Sudan

Air Canada’s International Summer 2024: Earlier Starts, Increased Frequencies

Air Canada has released an expanded international flying schedule for summer 2024. The airline says it plans to operate 100%

LOT POLISH AIRLINES UNVEILS STRATEGY FOR 2024-2028

O5 October 2023 witnessed the national carrier presenting its development directions for 2024 – 2028. LOT Polish Airlines will have a greater number of modern aircraft

SriLankan Aviation College Joins Ranks of IATA’s Regional Training Partners

3 January 2024; Colombo– SriLankan Aviation College‚ the training arm of SriLankan Airlines‚ has signed on to become Sri Lanka’s only International Air Transport Association (IATA) Regional

Royal Brunei Cabin Crew Awarded World’s Leading Fourth Time In A Row

Royal Brunei Airlines (RB) is thrilled to announce that the World Travel Awards (WTA) have awarded RB Cabin Crew as the world’s leading cabin crew for the fourth consecutive year.

VIEW ALL NEWS

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Gözen GSA is the leading GSA enterprise in the region and with its extended networking, strong customer service support and unique distribution network of sales points of other Gözen Holding companies you can carry your business one step further in the international market while sustaining your financial returns.

The leading GSA enterprise in the region

ABOUT US

SERVICES

CLIENTS

NEWS

Committed to Aviation

CONTACT US