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ABOUT US

Gözen GSA About Us

Gözen GSA is the leading GSA enterprise in the region and with its extended networking, strong customer service support and unique distribution network of sales points of other Gözen Holding companies you can carry your business one step further in the international market while sustaining your financial returns.

The foundation of Gözen GSA is that we offer standard commercial representation through focusing on increasing sales while marketing the airlines brand nationally through providing our clients with a dedicated team of qualified employees to manage the relationships with travel agencies, TMCs (Travel Management Companies), tour operators and corporate accounts. Furthermore, a physical sales offices in the Istanbul Airport and Sabiha Gokcen Airport are available to ensure a point of contact for your clients with a 24 hour customer service line in order to exceed your customer’s satisfaction.

The main objective is to reduce the airlines costs, improve their customer experience and aggressively grow revenue levels, providing a point of contact whenever necessary.

SERVICES

  • Extensive travel industry knowledge in all sales channels
  • Expertise in travel and airline representation
  • Experienced sales and management team with airline background
  • Sales and marketing strategy building for corporates, online and retailer sales
  • Create and build new customers and revenue streams
  • Strengthen product awareness and availability across all local sales channels
  • Sales approach of potential key accounts like tour operators, nish business
  • Annual sales and marketing actions planning
  • Weekly visit planning and follow up with results
  • Pricing and competition follow up with pricing/steering departments
  • Regular direct mailings/newsletter/timetable/pricing promotions to own database of B2B and B2C
  • Agency Incentive Agreement Contracting and follow up
  • Direct e-mailings and newsletters to B2B and B2C seperately
  • E-commerce activities in connection with Digital Media Agency
  • Sales support for group requests, pricing distribution, reporting, database updates
  • Benchmarking of competitors each month
  • Co-operation with local authorities
  • Market definitions including airline solutions
  • Both Town and Airport Ticketing Offices service
  • 7 days 24 hours service at Airport Ticket Offices (IST&SAW)
  • Call center service 7 days 24 hours
  • Handling all reservation and ticketing requests from direct customers
  • Seperate group coordinator who handles all group requests and follow ups with sales team
  • Expertise team with professional reservation systems usage (Amadeus, Gabriel, Galileo, Sabre, Sirena)

In co-operation with Media Agency Partner;

  • Market Research, Product and Brand Positioning
  • Preparation of Advertising & Marketing brief for carrier
  • Media Plan and e-Mailing Distribution to contact database, communication and PR activities
  • Special Events for travel agencies, press conferences and meetings organization
  • Have co-branded event with like-minded local partners
  • Translation services and printed materials in a variety of languages

In co-operation with Media Agency Partner;

  • Claim Handling
  • Financial Services
  • Legal negotiations with various authorities
  • Frequent flyer program membership planning

CLIENTS

Air Canada Fly Ukraine International Airlines Gulf Air Logo indigo LOT Polish Airlines Nile Air Logo Nordwind Airline Royal Brunei Sichuan Airlines

NEWS

Gözen Holding

Committed to Aviation

CONTACT US

LOCATION

Ömer Avni Mahallesi.Saray Arkası Sok. 10-2 34427 Beyoğlu/İstanbul/Türkiye

CALL US

Tel: (+90-212) 465 33 03

CONNECT ONLINE

info@gozengsa.com
 

We
always
wait
for you
to have
a coffee